What is the GrimmSpeed Lifetime Warranty Policy?
GrimmSpeed branded products are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product.
If a GrimmSpeed branded product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care/installation, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be considered for repair for a reasonable rate or a reduced price for a replacement piece (a fee will be charged for return shipping).
For warranty evaluation, your product must be returned directly to GrimmSpeed Warranty Department, 650 Taft St NE, Suite 300, Minneapolis, MN, 55413. All shipping to Warranty must be pre-paid and insured. GrimmSpeed cannot be liable for lost in-bound packages.
This warranty is available in the United States and Canada.
This warranty gives you specific legal rights; you may have other rights, which vary from state to state.
This warranty does not cover products sold by GrimmSpeed that are not GrimmSpeed branded products.
The GrimmSpeed website sells GrimmSpeed branded discontinued, special make-up, and slightly blemished products at significant discounts as 'factory seconds' products. This warranty does not necessarily cover any products purchased as 'factory seconds'. The GrimmSpeed Warranty Department may repair 'factory seconds' products for a reasonable charge and a fee will be charged for return shipping.
Is normal wear and tear covered?
The GrimmSpeed lifetime warranty covers manufacturing defects in materials and workmanship, regardless of the age of the product, but it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your GrimmSpeed product, it will eventually begin to show age and wear. Common examples of wear and tear that would not be covered under the lifetime warranty include abrasions or scratches, color changing from heat in exhaust components and so on, less common examples include flex-section wear over an extended period of time.
How do I send my product in for warranty?
The first step is to contact firstname.lastname@example.org and let them know of your issues/concerns. From there, a customer service representative will work with you to determine the best path forward. For the quickest service, please include photos of the failed product along with a copy of your receipt/invoice in your initial email.