You may return most brand new, unopened GrimmSpeed items purchased directly through us within 30 days of your original order for a full refund of the product cost; you are responsible for the cost of return shipping. We will cover the return shipping cost if the return is a result of our error (ex. you received an incorrect or defective item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
It is our policy not to accept and/or fully refund items that have been mocked-up, installed, used, or show any type of imperfection that wasn't present when the item left our facility. This can include light markings from handling/bolting on a product and blemishes/damage incurred during the shipping process (which we can not be held liable for). Should your item arrive with damage as a result of shipping, your first action will be to reach out to the courier that delivered your package and open a case seeking restitution through them.
We can ship to virtually any address in the world. Note that there are restrictions on some products and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.